5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the service that property managers want, but also often do not due to a lack of ongoing quality management processes.
Security guard companies are unlike any seller a home manager usually hires. If you hire a painter, you are able to see whether they do their tasks by looking at the walls. But when you hire a security guard company, how often can you see if the guard organization is performing their job which includes running background checks and drug screenings, providing good training to your guards, and efficiently monitoring and supervising your defenses. In most instances they likely are, but it’s crucial to implement a system of verification and quality management to make sure that issues connected with the deficiency of doing these tasks do not begin to happen.
In this article we will talk five (5) simple actions to enhancing your safety guard service and attaining everything you picture as your perfect keyholding London.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a specified level of training before they can begin working as security guards. If your state is among those states, make sure your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that is being provided by your security company and inquire does it seem decent.
Additionally, is the security guard firm performing history and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another excellent way to screen if the guard is a fantastic fit for your property is to conduct a brief”interview” to get a feel for the guard and also to describe your expectations. This first conversation can tell you a good deal on what to expect from that guard and it gives you a chance to ask a different guard if you feel it is necessary.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces each guard to the company itself, in many cases the shield’s orientation to his assigned land isn’t quite as complete. We call the orientation to the assigned land”Website Specific Training”. Learn What your website specific training looks like:
• Can it happen at your property?
• Who does the training?
• How long is each new officer educated?
• How long can the security firm double bank?
• How thoroughly are your article orders clarified?
Determine the answer to each of these questions and be certain they match what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and your website specific training to get an understanding of what goes on preparing a guard to operate at your property.
Protect supervision is among the more important factors of very good security guard service. When security companies deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel their job isn’t significant and they begin to find themselves as less of a part of the security team. When guards do not feel as part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of remote oversight that prove most successful are: Officer Tour Tracking Systems
In case your guards are required to make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are in your property. These monitoring systems permit the security guard company to track the time and log the activity of the guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can create reports that empower the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the safety guard company provides a way of earning certain each guard is safe and alert. By having guards check-in regularly together with the safety guard company, at least each 30 minutes, guards feel their security is important and being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out just what is occurring with your safety as you are not there. During these inspections, be sure that you ask your safety guards questions regarding their duties and responsibilities to make sure they know their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program. Remember, when selecting a security adviser be confident the adviser isn’t really a security guard company. If so, your audit is guaranteed to develop issues with your existing security guard company.